Frequently Asked Questions
With clear and simple answers.
Deciding when and where to go
How do I decide where in rural Spain I should travel to?
We know how important it is to be well-informed before choosing your holiday destination. Our online Spain Destination Guides provide detailed information about the regions where we offer holiday homes, including local attractions and points of interest. If you’d like more tailored advice, our team will happily share personal insights to help you decide.
For UK travellers, we also recommend checking the latest official travel advice for Spain: https://www.gov.uk/foreign-travel-advice/spain
For UK travellers, we also recommend checking the latest official travel advice for Spain: https://www.gov.uk/foreign-travel-advice/spain
What's the best time of year for a holiday in rural Spain?
It really depends on the type of holiday you’re looking for and the region you choose to visit. Northern Spain and Catalonia have a very different climate, culture, and atmosphere compared with Andalucía in the south. With such a wide geographical spread, variations in altitude, and proximity to the sea, the experience can change a lot from one location to another — even at the same time of year.
For guidance, we recommend checking the Climate tab in each of our Spain Destination Guides, where you’ll find information on what weather to expect in different seasons.
Many travellers also find spring and autumn excellent times to visit, offering great value, a calmer pace, and a more authentic atmosphere in rural areas.
We suggest looking at the "Climate" tab on each Spain Destination Guide for information about what weather to expect under normal conditions in each season.
For guidance, we recommend checking the Climate tab in each of our Spain Destination Guides, where you’ll find information on what weather to expect in different seasons.
Many travellers also find spring and autumn excellent times to visit, offering great value, a calmer pace, and a more authentic atmosphere in rural areas.
We suggest looking at the "Climate" tab on each Spain Destination Guide for information about what weather to expect under normal conditions in each season.
When can I expect to use a swimming pool in Spain?
In all regions where Rustical Travel offers holiday homes, you can generally rely on pool use during July and August. In Andalucía and Catalonia, the swimming season is usually longer — from June through September, and sometimes extending into May, October, or even April in Andalucía, although this is less predictable. In Northern Spain, the swimming season is typically shorter.
Most outdoor pools are not heated; effectively heated pools remain relatively rare. If a property offers this facility, it will always be clearly stated in the Booking Information section of the listing. Heated pools can be a good option for swimming in spring and autumn.
For more details, see our blog post: https://www.rusticaltravel.com/blog/pool-season-spain
Most outdoor pools are not heated; effectively heated pools remain relatively rare. If a property offers this facility, it will always be clearly stated in the Booking Information section of the listing. Heated pools can be a good option for swimming in spring and autumn.
For more details, see our blog post: https://www.rusticaltravel.com/blog/pool-season-spain
Before you book
What is your cancellation policy?
Our cancellation terms are explained in detail in our Booking Conditions. You can view them here: https://www.rusticaltravel.com/terms-and-conditions
For convenience, please scroll to Section 4.1 – Cancellation/Booking Modification Policy, where you’ll find full information about cancellations.
For convenience, please scroll to Section 4.1 – Cancellation/Booking Modification Policy, where you’ll find full information about cancellations.
Who is my contract with?
When you book through Rustical Travel, your contract is directly with the owner of the property you have booked. Rustical Travel acts as an intermediary, arranging the booking on your behalf and supporting both you and the owner before and during your stay.
The property owners authorise us to handle payments on their behalf, so all payments are made securely through Rustical Travel.
While the owner is responsible for providing the accommodation and services, our role is to make the booking process smooth, ensure information is clear, and assist if any issues arise.
Once your booking is confirmed, the owner’s details are included in your Booking Confirmation. This arrangement is explained in our Booking Conditions, which you accept when a booking is made: https://www.rusticaltravel.com/images/pdfs/booking-conditions-with-rustical-travel.pdf
The property owners authorise us to handle payments on their behalf, so all payments are made securely through Rustical Travel.
While the owner is responsible for providing the accommodation and services, our role is to make the booking process smooth, ensure information is clear, and assist if any issues arise.
Once your booking is confirmed, the owner’s details are included in your Booking Confirmation. This arrangement is explained in our Booking Conditions, which you accept when a booking is made: https://www.rusticaltravel.com/images/pdfs/booking-conditions-with-rustical-travel.pdf
Can I book for less than a week?
It depends on the property. Many villas and cottages are priced by the week, and these weekly rates apply even if you stay for fewer than 7 nights. In practice, this means a minimum stay of 7 nights.
Some properties accept 4-night stays all year round, while others may allow them only in certain seasons.
Some properties accept 4-night stays all year round, while others may allow them only in certain seasons.
Does it have to be a Saturday start?
It depends on the villa or cottage. Saturday is a common changeover day, especially for villas with pools during the summer season. However, some properties are flexible about the arrival and departure days, or have a day of the week different to Saturday as the changeover day.
Information regarding the changeover day (i.e. if flexible or not) is shown on the Booking Information on the property page.
Information regarding the changeover day (i.e. if flexible or not) is shown on the Booking Information on the property page.
Are pets allowed?
We offer a range of pet-friendly properties where owners may allow one or more dogs. You can view these by selecting the pet-friendly filter when searching on our website.
Please note that cats and other types of pets are not normally accepted. If you wish to travel with a pet other than a dog, please contact us before booking to check whether it might be possible.
However, the fact that a property is pet-friendly does not mean you can simply arrive with your pets. All pets must be accepted before you book and registered as part of your party. You will normally be asked for details such as the number of pets, their breeds, and their weights.
It’s worth noting that it’s quite uncommon for more than one dog to be accepted, although a few pet-friendly properties do not impose a limit.
If pets are accepted, additional conditions may apply — such as not allowing them on furniture or in the pool — and a cost and/or extra security deposit may or may not be required.
For more information about travelling with pets, see our blog post: https://www.rusticaltravel.com/blog/bringing-your-pet-to-a-holiday-home
Please note that cats and other types of pets are not normally accepted. If you wish to travel with a pet other than a dog, please contact us before booking to check whether it might be possible.
However, the fact that a property is pet-friendly does not mean you can simply arrive with your pets. All pets must be accepted before you book and registered as part of your party. You will normally be asked for details such as the number of pets, their breeds, and their weights.
It’s worth noting that it’s quite uncommon for more than one dog to be accepted, although a few pet-friendly properties do not impose a limit.
If pets are accepted, additional conditions may apply — such as not allowing them on furniture or in the pool — and a cost and/or extra security deposit may or may not be required.
For more information about travelling with pets, see our blog post: https://www.rusticaltravel.com/blog/bringing-your-pet-to-a-holiday-home
Are babies or toddlers included in the capacity of the property?
All members of your party — including babies and toddlers — must be declared at the time of booking.
In many cases, babies sleeping in a cot do not count towards the maximum capacity, but this is always at the owner’s discretion. Some owners may count babies as part of the total capacity or may decide not to accept children below a certain age.
Please note that local regulations or insurance requirements may also influence whether babies are counted within the property’s occupancy limit.
If you plan to travel with a baby or toddler, please let us know before booking so we can confirm the property’s policy.
In many cases, babies sleeping in a cot do not count towards the maximum capacity, but this is always at the owner’s discretion. Some owners may count babies as part of the total capacity or may decide not to accept children below a certain age.
Please note that local regulations or insurance requirements may also influence whether babies are counted within the property’s occupancy limit.
If you plan to travel with a baby or toddler, please let us know before booking so we can confirm the property’s policy.
Are prices per person or per property?
Prices are per property, not per person. This means you have exclusive use of the accommodation as described.
Some properties offer different accommodation options, where you can choose to pay a reduced price for fewer guests than the maximum capacity. In these cases, some bedrooms may be closed and left unused.
Some properties offer different accommodation options, where you can choose to pay a reduced price for fewer guests than the maximum capacity. In these cases, some bedrooms may be closed and left unused.
Is there a booking fee or surcharge for card payments?
No — Rustical Travel does not charge any booking fees or card payment surcharges. There are no extra or hidden costs, and we operate a no-surcharge guarantee. The price you see — shown in Euros — is the price you pay.
What is a security deposit?
A security deposit (also called a breakages deposit) is a refundable amount requested by the property owner to cover possible costs such as breakages, loss or damage to the property, exceptional cleaning, or unpaid local charges during your stay.
This deposit is an agreement between you and the property owner. Rustical Travel is not a party to this agreement but may, in some cases, process the deposit on the owner’s behalf.
The security deposit is completely separate from your booking deposit. It is not part of the rental price and is only relevant to potential costs arising from your stay.
In some cases, the deposit is paid directly to the property owner or their local representative (not Rustical Travel) and handled locally. In other cases, you simply authorise a potential charge up to the amount stated on your Booking Confirmation or Statement, which will only be processed if the owner requests it after departure.
This deposit is an agreement between you and the property owner. Rustical Travel is not a party to this agreement but may, in some cases, process the deposit on the owner’s behalf.
The security deposit is completely separate from your booking deposit. It is not part of the rental price and is only relevant to potential costs arising from your stay.
In some cases, the deposit is paid directly to the property owner or their local representative (not Rustical Travel) and handled locally. In other cases, you simply authorise a potential charge up to the amount stated on your Booking Confirmation or Statement, which will only be processed if the owner requests it after departure.
Is a security deposit required?
Not all properties require a security deposit. If one is required, the amount will be clearly stated on the property page when you request the booking and confirmed again in your Booking Confirmation/Statement.
How the deposit is handled varies by property. It may be held against your card, authorised for charging, or paid directly to the property owner or manager and managed locally.
The property owner reserves the right to make deductions from the deposit for breakages, damage, exceptional cleaning, or unpaid local charges if applicable.
How the deposit is handled varies by property. It may be held against your card, authorised for charging, or paid directly to the property owner or manager and managed locally.
The property owner reserves the right to make deductions from the deposit for breakages, damage, exceptional cleaning, or unpaid local charges if applicable.
Are there any extra costs at all?
There will be no additional costs unless they are clearly stated in the property's Booking Information. It’s important to review this information carefully on the property page before you book, as any extra costs will always be detailed there.
Such costs, when applicable, are usually paid locally to the property owner or their authorised representative. Some owners may charge separately for electricity or for usage beyond normal levels of high-consumption facilities such as swimming pool heating, air conditioning, or central heating.
Firewood is not usually included unless otherwise specified in the property description.
Such costs, when applicable, are usually paid locally to the property owner or their authorised representative. Some owners may charge separately for electricity or for usage beyond normal levels of high-consumption facilities such as swimming pool heating, air conditioning, or central heating.
Firewood is not usually included unless otherwise specified in the property description.
Do you organise additional services such as catering, extra cleaning, etc.?
Some property owners may be able to offer additional services — such as extra cleaning, mid-stay linen changes, catering, or similar — but these are not included in the rental price unless clearly stated in the property's Booking Information.
Availability and cost vary from property to property, and such services are typically arranged and paid locally, either directly to the property owner or their representative, or in some cases, to third-party providers.
Rustical Travel does not provide these services directly, and because they are offered independently by property owners or third parties, we cannot guarantee their availability or reliability. The same applies if we suggest external service providers — these remain independent of Rustical Travel, and any agreement is directly between you and the provider.
If additional services are important to you, please check the property page carefully before booking to see if they are usually available.
Availability and cost vary from property to property, and such services are typically arranged and paid locally, either directly to the property owner or their representative, or in some cases, to third-party providers.
Rustical Travel does not provide these services directly, and because they are offered independently by property owners or third parties, we cannot guarantee their availability or reliability. The same applies if we suggest external service providers — these remain independent of Rustical Travel, and any agreement is directly between you and the provider.
If additional services are important to you, please check the property page carefully before booking to see if they are usually available.
Isn't it cheaper if I book direct?
Sometimes it might be — but not always. Some properties are even cheaper to book through Rustical Travel.
All properties listed with us have been personally inspected and carefully selected, and when it comes to something as important as your holiday, many guests prefer the peace of mind, independent quality checks, and legal security that booking through Rustical Travel provides — even if it sometimes costs a little more
All properties listed with us have been personally inspected and carefully selected, and when it comes to something as important as your holiday, many guests prefer the peace of mind, independent quality checks, and legal security that booking through Rustical Travel provides — even if it sometimes costs a little more
Can I hold more than one property for the same dates?
No — we can only place a provisional hold on one property for the same dates.
If you’re ready to book but still need to finalise travel arrangements (such as purchasing flights), we can usually hold a property for 24 to 48 hours.
We’re unable to hold multiple properties for you to decide between them. Holds are only intended for guests who are planning to proceed with a booking.
If you’re ready to book but still need to finalise travel arrangements (such as purchasing flights), we can usually hold a property for 24 to 48 hours.
We’re unable to hold multiple properties for you to decide between them. Holds are only intended for guests who are planning to proceed with a booking.
Can I hold a property for more than 48 hours?
Usually not. Holds are normally limited to 24 to 48 hours, but exceptionally, and on request, we may be able to extend this by an extra day or two (up to a maximum of around 3 or 4 days) depending on availability and how soon your holiday start date is.
Can I visit a property before I book?
I am afraid we no longer organise property viewings, sorry.
However, at least one team member has inspected this holiday home. Please feel free to ask us for our honest and unbiased opinion.
However, at least one team member has inspected this holiday home. Please feel free to ask us for our honest and unbiased opinion.
Can I book at the last minute?
Unlike booking a hotel room or a small apartment, many of our holiday properties require advance preparation by the owners or managers, often needing several days to a week’s notice.
For this reason, we always check with the property owners/managers before confirming a last-minute booking, as they may not always be ready to receive guests at short notice. However, if the property is prepared and available, last-minute bookings are certainly possible. Please note that in such cases, payment arrangements may need to be completed more quickly than usual.
For this reason, we always check with the property owners/managers before confirming a last-minute booking, as they may not always be ready to receive guests at short notice. However, if the property is prepared and available, last-minute bookings are certainly possible. Please note that in such cases, payment arrangements may need to be completed more quickly than usual.
I wish to book for next year but prices are not online — can I request to book anyway?
If the current year’s rates suit you and you are ready to book now, please check with us.
Sometimes we may already know, or we can ask the property owner, whether a booking for next year can be accepted at the same prices and conditions as the current year.
Sometimes we may already know, or we can ask the property owner, whether a booking for next year can be accepted at the same prices and conditions as the current year.
Do properties have similar standards?
No — the holiday homes we offer are all individually owned, so standards and styles vary. Properties range from simple rural retreats to high-end luxury villas, and pricing usually reflects the level of standard.
We personally visit and inspect each property so we can describe it honestly, helping you choose the one that best suits your needs. This variety is part of the charm of rural holiday homes.
We personally visit and inspect each property so we can describe it honestly, helping you choose the one that best suits your needs. This variety is part of the charm of rural holiday homes.
What if I have special requirements?
If you or anyone in your party has special requirements — for example, mobility considerations, or any other essential request — please let us know before you book. This way, we can check whether your needs can be met with the team member who personally knows the property or directly with the owner.
While owners will always do their best to accommodate requests, we cannot guarantee that every requirement can be fulfilled unless it has been specifically confirmed in writing at the time of booking.
While owners will always do their best to accommodate requests, we cannot guarantee that every requirement can be fulfilled unless it has been specifically confirmed in writing at the time of booking.
Booking process
I'm ready to book - how do I do this?
The booking process is simple and explained step by step here:
www.rusticaltravel.com/how-to-book
www.rusticaltravel.com/how-to-book
Why do I have to pay a booking deposit?
We ask for a booking deposit to reserve your chosen holiday property and ensure it cannot be booked by anyone else for the same dates.
Please note that the booking deposit is non-refundable and non-transferable, as stated in our booking conditions. We strongly recommend taking out holiday insurance to protect yourself in case unexpected circumstances prevent you from travelling.
Please note that the booking deposit is non-refundable and non-transferable, as stated in our booking conditions. We strongly recommend taking out holiday insurance to protect yourself in case unexpected circumstances prevent you from travelling.
Do you offer discounts to repeat customers?
We’re delighted that many of our bookings come from repeat customers, and we genuinely value this loyalty.
Our prices are set in agreement with the property owners and are already kept as fair and competitive as possible. Unlike large tour operators, our margins are very tight and rely on the commissions provided by owners, so we cannot reduce prices further.
However, repeat customers benefit in other ways: many secure the best availability by booking early, and we take particular care to offer well-crafted, personalised assistance whenever required.
Our prices are set in agreement with the property owners and are already kept as fair and competitive as possible. Unlike large tour operators, our margins are very tight and rely on the commissions provided by owners, so we cannot reduce prices further.
However, repeat customers benefit in other ways: many secure the best availability by booking early, and we take particular care to offer well-crafted, personalised assistance whenever required.
My provisional booking (hold) has expired. Can it be reactivated?
If your hold has only just expired, there’s a good chance we can quickly reactivate the payment link in our booking system — please contact us as soon as possible.
If the hold expired several days ago, you’ll need to email us so we can check availability and confirm whether the hold can be reactivated.
If the hold expired several days ago, you’ll need to email us so we can check availability and confirm whether the hold can be reactivated.
Which debit and credit cards do you accept?
Our booking system accepts VISA and Mastercard, and no surcharges are applied. All payments are processed securely online.
Please note that American Express (AMEX) is not accepted. The cardholder does not have to be the party leader or traveller.
Please note that American Express (AMEX) is not accepted. The cardholder does not have to be the party leader or traveller.
When is the rest of the balance due?
The balance is due 8 weeks prior to your arrival date. Rest assured, you will receive at least 2 email reminders from us before that day comes.
Can I pay via bank transfer?
Yes. You may pay your deposit and/or balance via bank transfer. Simply request this method of payment via email and we will send instructions on how to do so.
Can I pay in a currency other than Euros?
Even though our website allows you to view prices in other currencies (such as GBP) for guidance, all payments are charged and processed in Euros.
The currency converter on our site updates daily to give an approximate idea of the cost in your local currency, but the final payment is always in Euros.
By charging in Euros, we ensure full transparency on what we charge you, with no hidden mark-ups from our side. Your own bank will then convert the amount from Euros into your currency, which may involve their exchange rate or fees. For this reason, we recommend checking with your bank for the exact exchange rates and any charges that may apply.
Please note that Rustical Travel issues invoices in Euros only.
The currency converter on our site updates daily to give an approximate idea of the cost in your local currency, but the final payment is always in Euros.
By charging in Euros, we ensure full transparency on what we charge you, with no hidden mark-ups from our side. Your own bank will then convert the amount from Euros into your currency, which may involve their exchange rate or fees. For this reason, we recommend checking with your bank for the exact exchange rates and any charges that may apply.
Please note that Rustical Travel issues invoices in Euros only.
Do you allow split payments?
No. Our booking system does not support split payments. Only one payment link is generated for each instalment — one for the booking deposit and one for the balance (or a single link if paying the full amount at once).
My card doesn't go through. What could be the problem?
We understand how frustrating it can be when a payment doesn’t go through. Here are some steps you can try:
Contact your bank – Sometimes payments are declined for security reasons, and your bank can quickly resolve the issue once they confirm it’s an authorised transaction.
Try again later – Temporary issues with card services or online payment systems can sometimes resolve themselves.
Use a different card – If you have another card available, this may work.
Request a new payment link – After multiple failed attempts, the payment link may become blocked for security reasons. Please contact us and we can send you a new one.
Pay by bank transfer – If none of the above works, you can request to pay by bank transfer. Contact us and we’ll send you our bank details.
Contact your bank – Sometimes payments are declined for security reasons, and your bank can quickly resolve the issue once they confirm it’s an authorised transaction.
Try again later – Temporary issues with card services or online payment systems can sometimes resolve themselves.
Use a different card – If you have another card available, this may work.
Request a new payment link – After multiple failed attempts, the payment link may become blocked for security reasons. Please contact us and we can send you a new one.
Pay by bank transfer – If none of the above works, you can request to pay by bank transfer. Contact us and we’ll send you our bank details.
My chosen villa was available on your calendars, but your team told me that it isn't now. Why?
The availability shown on our calendars is normally very reliable, as we work hard to keep them updated daily. However, on rare occasions, a date shown as available may no longer be free. This can happen if:
A queued booking is awaiting confirmation and has not yet appeared on the calendar.
There is a slight delay in updates from automated or synchronised calendars.
To minimise the risk of such situations — and to avoid potential disappointment — we do not offer instant booking. Instead, we manually verify and secure your provisional booking before confirming it, helping to ensure that no double bookings occur.
Once your provisional booking is confirmed, the property is reserved exclusively for you for the agreed hold period.To minimise the risk of this happening — and to avoid potential disappointment — we do not offer instant booking. Instead, we manually check availability before confirming your provisional booking.
A queued booking is awaiting confirmation and has not yet appeared on the calendar.
There is a slight delay in updates from automated or synchronised calendars.
To minimise the risk of such situations — and to avoid potential disappointment — we do not offer instant booking. Instead, we manually verify and secure your provisional booking before confirming it, helping to ensure that no double bookings occur.
Once your provisional booking is confirmed, the property is reserved exclusively for you for the agreed hold period.To minimise the risk of this happening — and to avoid potential disappointment — we do not offer instant booking. Instead, we manually check availability before confirming your provisional booking.
Can I request a phone call?
We don’t usually arrange phone calls, and we recommend contacting us by email for the quickest and most effective assistance. This allows us to direct your query to the right team member who can provide personalised support. You can be assured that all email queries are answered promptly, and email communication also provides a clear written record for your convenience.
If you do prefer to call, please be aware that we may still need to ask you to follow up by email so that the appropriate person can handle your request.
You’ll find more ways to reach us on our Need Help page: https://www.rusticaltravel.com/need-some-help
If you do prefer to call, please be aware that we may still need to ask you to follow up by email so that the appropriate person can handle your request.
You’ll find more ways to reach us on our Need Help page: https://www.rusticaltravel.com/need-some-help
Can I book a property for a photo shoot?
No. Our contracts are strictly for holiday use only, and the party leader must accept these terms before making a booking. They do not cover commercial activities such as photo shoots, filming, or other professional projects.
After you've booked
Do I need to get travel insurance?
Yes. You and your party must have adequate travel insurance that covers you for unexpected events both before and during your trip. This should include, among other things, cancellations, medical expenses, accidental damage to your booked holiday property, and loss or theft of personal belongings.
Please note that travel insurance is not included in your booking with Rustical Travel and must be arranged separately by you.
As cancellation fees apply, it is especially important to ensure that your travel insurance includes cover for cancellation and other potential disruptions.
Please note that travel insurance is not included in your booking with Rustical Travel and must be arranged separately by you.
As cancellation fees apply, it is especially important to ensure that your travel insurance includes cover for cancellation and other potential disruptions.
What is the address of my holiday property?
We do not usually send or provide the property address unless requested, and there are several good reasons for this.
Most importantly, rural addresses in Spain often don’t work well on navigation devices and can even mislead guests — for example, sending them to a dry riverbed instead of the actual house.
Another common issue is that some guests focus only on the address and ignore check-in instructions. In many cases, you may need to go to a meeting point first rather than directly to the property.
For this reason, please make sure to read and follow all correspondence and instructions we or the property owner/manager send you about your check-in or meet-and-greet arrangements.
Most importantly, rural addresses in Spain often don’t work well on navigation devices and can even mislead guests — for example, sending them to a dry riverbed instead of the actual house.
Another common issue is that some guests focus only on the address and ignore check-in instructions. In many cases, you may need to go to a meeting point first rather than directly to the property.
For this reason, please make sure to read and follow all correspondence and instructions we or the property owner/manager send you about your check-in or meet-and-greet arrangements.
Can I pay my balance before it is due?
We strongly recommend paying your balance when it is due, rather than earlier. We will always send you a reminder about 12 days before the due date, so you won’t miss it.
If you choose to pay the balance early, please note that we would be holding the funds before they are contractually due. If you then cancel your booking and are entitled to a partial refund, an administrative fee applies to cover bank charges and processing costs.
If you still wish to pay your balance early, please contact us so we can make the necessary arrangements and confirm you understand these conditions.
If you choose to pay the balance early, please note that we would be holding the funds before they are contractually due. If you then cancel your booking and are entitled to a partial refund, an administrative fee applies to cover bank charges and processing costs.
If you still wish to pay your balance early, please contact us so we can make the necessary arrangements and confirm you understand these conditions.
I need to cancel my booking, how do I do this?
If you need to cancel your booking, please go to the bottom of your Booking Confirmation or Statement, where you’ll find a link to a personalised cancellation page. There, you’ll see the details of your booking and the cancellation charges that apply, which depend on how many days remain before the start of your holiday.
These charges are clearly explained in our Terms and Conditions (see point 4).
If you decide to proceed, click on the REQUEST CANCELLATION button on that page so we can be notified. Please note that a cancellation only becomes effective once you receive a cancellation invoice from us, which is normally issued within 1–2 working days of your request.
Please remember that cancellation fees apply regardless of the reason for cancellation, so we strongly recommend having suitable travel insurance in place.
These charges are clearly explained in our Terms and Conditions (see point 4).
If you decide to proceed, click on the REQUEST CANCELLATION button on that page so we can be notified. Please note that a cancellation only becomes effective once you receive a cancellation invoice from us, which is normally issued within 1–2 working days of your request.
Please remember that cancellation fees apply regardless of the reason for cancellation, so we strongly recommend having suitable travel insurance in place.
Can I cancel my holiday and use my booking deposit for a different property?
No. The booking deposit paid is non-refundable and also non-transferable from one property to another.
How can I modify a booking?
To request any booking modification, such as changing holiday dates or the number of people in your party, please email our Reservations Team for prompt, personalised assistance.
We will check whether the modification is possible and inform you if it involves a change in the booking price or any applicable administrative fees. Requests must be made at least seven days before the start date of your holiday, and we always recommend giving as much notice as possible.
We will check whether the modification is possible and inform you if it involves a change in the booking price or any applicable administrative fees. Requests must be made at least seven days before the start date of your holiday, and we always recommend giving as much notice as possible.
What’s the best way to communicate with the property owner?
The quickest way to contact most property owners or local managers is usually via WhatsApp. It’s widely used in Spain and allows for fast, convenient communication.
If the owner does not speak English, we recommend using a translation app like Google Translate to help with messages.
Your final holiday documents, which are normally sent after you provide your estimated time of arrival, will include the owner's contact details. You can then contact the owner directly to arrange check-in and other practical matters.
If the owner does not speak English, we recommend using a translation app like Google Translate to help with messages.
Your final holiday documents, which are normally sent after you provide your estimated time of arrival, will include the owner's contact details. You can then contact the owner directly to arrange check-in and other practical matters.
Your holiday villa
I'm coming with a baby - will there be a cot and/or a highchair?
Cots and highchairs are available at many — though not all — of our holiday properties, and they are often provided free of charge. However, they must always be requested well in advance of your arrival.
If a cot or highchair is not listed among the property's facilities, you can still ask, and we will do our best to request them for you, although availability cannot be guaranteed.
For hygienic reasons, guests are normally asked to bring their own cot bed linen, as this is usually not provided.
If having a cot or highchair is important to you, please check with us before you make a booking so we can confirm whether these items can be provided at the property.
If a cot or highchair is not listed among the property's facilities, you can still ask, and we will do our best to request them for you, although availability cannot be guaranteed.
For hygienic reasons, guests are normally asked to bring their own cot bed linen, as this is usually not provided.
If having a cot or highchair is important to you, please check with us before you make a booking so we can confirm whether these items can be provided at the property.
Will the pool be heated?
If your holiday property has a pool and pool heating is not specifically listed as a facility on the property page, you should assume that the pool is not heated.
Where pool heating is advertised as available, it is often an optional extra that must be requested in advance and may involve an additional cost. Heated pools are relatively uncommon in rural Spain, so if this feature is important to you, please check the Facilities and Booking Information on the property page for full details.
For more information, visit our blog post:
https://www.rusticaltravel.com/blog/pool-season-spain
Where pool heating is advertised as available, it is often an optional extra that must be requested in advance and may involve an additional cost. Heated pools are relatively uncommon in rural Spain, so if this feature is important to you, please check the Facilities and Booking Information on the property page for full details.
For more information, visit our blog post:
https://www.rusticaltravel.com/blog/pool-season-spain
Will the heated pool be suitable for cold weather?
Outdoor heated pools are usually designed to take the chill off the water rather than reach high temperatures like those in a spa. Their effectiveness depends on weather conditions, the time of year, and the specific system used at the property.
During the colder winter months, you should not expect an outdoor heated pool to be warm enough for regular use. Indoor heated pools, however, are naturally more effective and reliable in cooler weather.
For more details about what to expect at a specific property, please check the Booking Information and the Facilities on the property page in case special conditions apply to a specific pool. You can also read more in our blog post: https://www.rusticaltravel.com/blog/pool-season-spain
During the colder winter months, you should not expect an outdoor heated pool to be warm enough for regular use. Indoor heated pools, however, are naturally more effective and reliable in cooler weather.
For more details about what to expect at a specific property, please check the Booking Information and the Facilities on the property page in case special conditions apply to a specific pool. You can also read more in our blog post: https://www.rusticaltravel.com/blog/pool-season-spain
Can I bring my dog if I didn't request it beforehand?
No, the fact that a villa is pet-friendly doesn't mean you can simply show up with your dog; your furry loved one needs to be accepted before you book.
Can I celebrate a party or an event?
Very few properties in our portfolio accept parties, weddings, or other events, and permission must always be requested before you make a booking.
Where events are accepted, property owners usually apply specific conditions that are not covered by the standard booking conditions for normal holiday use, and extra fees almost always apply.
Even if you are planning only a small gathering or celebration, rather than a full-scale event, you are still required to contact us in advance to confirm whether this is permitted at the property.
Where events are accepted, property owners usually apply specific conditions that are not covered by the standard booking conditions for normal holiday use, and extra fees almost always apply.
Even if you are planning only a small gathering or celebration, rather than a full-scale event, you are still required to contact us in advance to confirm whether this is permitted at the property.
Will I have total privacy and tranquillity at the property?
We personally inspect and assess each property before accepting it into our portfolio. The information shown on each property page is based not only on details provided by the owner but also on our own visit, giving you a clear idea of what to expect, including references to the level of privacy you can typically expect.
If privacy is particularly important to you, we recommend checking with us before booking. We’ll be happy to offer guidance based on our knowledge of the property.
However, please note that we cannot control the surroundings of a property. You may experience typical village or countryside sounds, temporary noise, or even occasional local fiestas, which are part of life in rural Spain.You will enjoy full and private use of your holiday home. Do bear in mind, however, that houses with pools and gardens require regular maintenance to ensure that they are kept up to standard. A caretaker or gardener is likely to come to tend the facilities, but they will be aware that your privacy is important so there should be no need to inconvenience you.
If you require an extremely high level of privacy, please ask us specifically for a secluded property with no neighbours.
If privacy is particularly important to you, we recommend checking with us before booking. We’ll be happy to offer guidance based on our knowledge of the property.
However, please note that we cannot control the surroundings of a property. You may experience typical village or countryside sounds, temporary noise, or even occasional local fiestas, which are part of life in rural Spain.You will enjoy full and private use of your holiday home. Do bear in mind, however, that houses with pools and gardens require regular maintenance to ensure that they are kept up to standard. A caretaker or gardener is likely to come to tend the facilities, but they will be aware that your privacy is important so there should be no need to inconvenience you.
If you require an extremely high level of privacy, please ask us specifically for a secluded property with no neighbours.
Will someone come and maintain the pool and/or gardens?
Yes — but arrangements vary from property to property, as each pool and garden requires different maintenance schedules.
If you don’t see the maintenance person, it doesn’t necessarily mean they are not coming; they may visit very early or at another convenient time to avoid disturbing you whenever possible.
It’s good practice for property owners to let you know when maintenance visits usually take place. If this hasn’t been explained, you can always ask them directly.
If you don’t see the maintenance person, it doesn’t necessarily mean they are not coming; they may visit very early or at another convenient time to avoid disturbing you whenever possible.
It’s good practice for property owners to let you know when maintenance visits usually take place. If this hasn’t been explained, you can always ask them directly.
Is the property suitable for toddlers?
Properties listed on our website are not categorised as 100% toddler- or baby-proof, as there is no universal standard — especially in rural Spain. What one family considers perfectly suitable may feel unsafe to another, and expectations and safety standards can vary widely depending on where you come from.
If, during our inspections, we identify anything we believe could be particularly unsuitable for very young children, we will mention it on the property’s information page.
However, regardless of which property you choose — especially in rural settings with open outdoor spaces and a pool — young children will always require special supervision.
For more information, visit our blog post:
https://www.rusticaltravel.com/blog/child-friendly-holiday-homes
If, during our inspections, we identify anything we believe could be particularly unsuitable for very young children, we will mention it on the property’s information page.
However, regardless of which property you choose — especially in rural settings with open outdoor spaces and a pool — young children will always require special supervision.
For more information, visit our blog post:
https://www.rusticaltravel.com/blog/child-friendly-holiday-homes
Is the property adapted for people with mobility issues?
We currently do not offer properties that are fully adapted for people with reduced mobility or wheelchair users. However, a few villas may be more suitable because they are arranged on one level, have wider doors, or feature some adaptations such as bathroom supports or pool railings.
If accessibility is important to you, please contact us before booking so we can provide guidance and help you understand the facilities available at specific properties.
If accessibility is important to you, please contact us before booking so we can provide guidance and help you understand the facilities available at specific properties.
Can we bring more people than originally booked?
You must always inform us in advance of your arrival about the total number of people in your party. This is important for several reasons, including the fact that all guests must be registered on arrival under Spanish law.
If you wish to add extra guests, please contact us as early as possible so we can check whether the property can accommodate the change. We will need to confirm that the maximum capacity of the property is not exceeded, and if the change is possible, the booking price may be adjusted and additional costs may apply.
Changes cannot be guaranteed if requested too close to your arrival date, so we strongly recommend contacting us well in advance.
If you wish to add extra guests, please contact us as early as possible so we can check whether the property can accommodate the change. We will need to confirm that the maximum capacity of the property is not exceeded, and if the change is possible, the booking price may be adjusted and additional costs may apply.
Changes cannot be guaranteed if requested too close to your arrival date, so we strongly recommend contacting us well in advance.
Are bed linen and towels provided?
Yes, all bedding and bathroom towels are provided at the property. However, you should bring your own towels for outdoor use (such as for the pool or beach), unless pool towels are specifically listed as a facility on the property page.
Please note that cot bedding is normally not provided for hygienic reasons, so you will need to bring your own if you are travelling with a baby.
Also, be aware that towel changes during your stay are not always included unless you specifically arrange this with the property owner.
Please note that cot bedding is normally not provided for hygienic reasons, so you will need to bring your own if you are travelling with a baby.
Also, be aware that towel changes during your stay are not always included unless you specifically arrange this with the property owner.
Will there be a reliable Internet/WiFi connection?
WiFi and internet access should only be expected at properties where this facility is specifically listed on the property page. If WiFi is essential for you, please select it as a filter when searching online.
Please note that the quality and reliability of the connection cannot always be guaranteed, especially in rural areas. If internet access is important for your stay, please check with us before booking, as some properties may offer limited service only.
If you require a stable connection for work or other essential tasks, we strongly recommend bringing an alternative means of internet access as a backup. Also, be aware that mobile phone coverage may vary significantly in rural locations.
Please note that the quality and reliability of the connection cannot always be guaranteed, especially in rural areas. If internet access is important for your stay, please check with us before booking, as some properties may offer limited service only.
If you require a stable connection for work or other essential tasks, we strongly recommend bringing an alternative means of internet access as a backup. Also, be aware that mobile phone coverage may vary significantly in rural locations.
Will there be air-conditioning?
Air conditioning should only be expected at properties where this facility is specifically listed on the property page. In some cases, its use may involve an additional charge, so please check the Booking Information carefully.
Many traditional rural properties are built with thick stone walls designed to adapt to the local climate. These homes often benefit from natural breezes and shade, allowing guests to stay comfortable with doors and windows open to the surroundings.
Some properties are located in areas where air conditioning — or even fans — is traditionally not necessary. Where needed, room fans are usually provided, but if this is important to you, please check the property page and, in case of doubt, contact us before booking.
Many traditional rural properties are built with thick stone walls designed to adapt to the local climate. These homes often benefit from natural breezes and shade, allowing guests to stay comfortable with doors and windows open to the surroundings.
Some properties are located in areas where air conditioning — or even fans — is traditionally not necessary. Where needed, room fans are usually provided, but if this is important to you, please check the property page and, in case of doubt, contact us before booking.
Will there be English TV channels?
Unless a property specifically lists satellite TV or international channels among its facilities, you should not expect English-language TV channels to be available.
Many properties now offer Smart TVs instead, allowing you to log into your own streaming accounts (such as Netflix or Amazon Prime) to watch content in English or other languages.
In some cases, digital terrestrial TV in Spain may allow you to change the language on certain films and programmes using the remote control, but this is not guaranteed and depends on the broadcast.
Many properties now offer Smart TVs instead, allowing you to log into your own streaming accounts (such as Netflix or Amazon Prime) to watch content in English or other languages.
In some cases, digital terrestrial TV in Spain may allow you to change the language on certain films and programmes using the remote control, but this is not guaranteed and depends on the broadcast.
What cooking facilities can I expect?
Most holiday properties offer the standard kitchen appliances you would expect at home. However, there can be variations: for example, a kettle is not always provided since it is not commonly used in Spain, and some properties may lack important items such as an oven and/or a microwave. In certain cases, the property may only have a kitchenette rather than a full kitchen.
Please make sure to read the Facilities section on the property page carefully for a detailed description of the kitchen equipment available at the property you are considering.
Please make sure to read the Facilities section on the property page carefully for a detailed description of the kitchen equipment available at the property you are considering.
What coffee do I need to buy?
Holiday properties must provide a way to make coffee, but the type of coffee maker can vary — for example, it might be a filter coffee machine, a moka pot, or another style.
Because coffee-making equipment can change over time and is not always listed in detail on the property page, we recommend checking with the property owner or their local representative shortly before your stay to confirm what type of coffee maker is provided.
Unless you know otherwise, the safest option is to bring or buy ground coffee, which is the most commonly used type at rural holiday properties in Spain. Capsule or pod machines are not standard and should not be assumed unless specifically mentioned.
Because coffee-making equipment can change over time and is not always listed in detail on the property page, we recommend checking with the property owner or their local representative shortly before your stay to confirm what type of coffee maker is provided.
Unless you know otherwise, the safest option is to bring or buy ground coffee, which is the most commonly used type at rural holiday properties in Spain. Capsule or pod machines are not standard and should not be assumed unless specifically mentioned.
Is cleaning during my stay included?
All properties are cleaned and prepared before your arrival. The final cleaning is normally included in the rental price, although in some cases it may be charged separately — if so, this will be indicated in the property’s Booking Information.
Some properties may offer a quick clean and a change of bed linen and towels during a two-week stay, but this is not guaranteed and depends on the arrangements made by each property owner.
If you would like additional cleaning during your stay, this is usually available on request and at an extra cost, but please check with us in advance to confirm whether it can be arranged at the property you are considering.
Guests are kindly requested to leave the property in a reasonably clean and tidy condition at the end of their stay.
Some properties may offer a quick clean and a change of bed linen and towels during a two-week stay, but this is not guaranteed and depends on the arrangements made by each property owner.
If you would like additional cleaning during your stay, this is usually available on request and at an extra cost, but please check with us in advance to confirm whether it can be arranged at the property you are considering.
Guests are kindly requested to leave the property in a reasonably clean and tidy condition at the end of their stay.
Will there be a welcome pack?
Some holiday properties provide a small welcome pack on arrival, but most do not. As an additional service, pre-stocking of basic groceries may be possible in some cases, often at extra cost.
If you expect to arrive when local shops are closed and would appreciate some essential items on arrival, please wait until you receive the property owner’s or local representative’s contact details (usually sent between two and four weeks before your holiday) and then contact them directly to ask whether this can be arranged.
Please note that welcome packs or pre-stocking availability is never guaranteed, even if requested. Any costs for these services are paid locally on arrival, and some owners or their representatives may add a service fee on top of the value of the items purchased.
Some managers also charge a fee on top of the value of the goods which must be paid locally on arrival.
If you expect to arrive when local shops are closed and would appreciate some essential items on arrival, please wait until you receive the property owner’s or local representative’s contact details (usually sent between two and four weeks before your holiday) and then contact them directly to ask whether this can be arranged.
Please note that welcome packs or pre-stocking availability is never guaranteed, even if requested. Any costs for these services are paid locally on arrival, and some owners or their representatives may add a service fee on top of the value of the items purchased.
Some managers also charge a fee on top of the value of the goods which must be paid locally on arrival.
Will any basic supplies be provided?
You may find a few basic items, such as salt and pepper, at your holiday property, but you should not assume that any supplies will be provided. What’s available often depends on what previous guests have left behind and whether cleaners have removed old foodstuffs.
As a minimum, you can normally expect at least one roll of toilet paper in each bathroom, as well as bin liners and some washing-up liquid to get you started for the first day or two — sometimes longer.
If knowing exactly what will be available is important to you, you can check with the owner or their local representative once you receive their contact details. For anything beyond these basics, we recommend planning to shop locally after you arrive.
As a minimum, you can normally expect at least one roll of toilet paper in each bathroom, as well as bin liners and some washing-up liquid to get you started for the first day or two — sometimes longer.
If knowing exactly what will be available is important to you, you can check with the owner or their local representative once you receive their contact details. For anything beyond these basics, we recommend planning to shop locally after you arrive.
Will there be parking available?
Generally speaking, properties located in the countryside will have plenty of outdoor parking space in allocated spots and often with shade.
If your holiday property is located in a village, unless it has private parking advertised, you will need to park on the public street (subject to availability and normally free of charge). Bear in mind that some villages may have narrow and/or steep streets.
If your holiday property is located in a village, unless it has private parking advertised, you will need to park on the public street (subject to availability and normally free of charge). Bear in mind that some villages may have narrow and/or steep streets.
A rural track accesses my villa. What kind of car do I need?
Most rural properties can be reached with a standard mid-range hire car, which usually has enough clearance and engine power for country tracks and village driving.
We recommend avoiding very low-slung vehicles and the smallest city cars with low engines, which may struggle on mountain roads. A standard-sized car is often more practical than larger vehicles, especially in narrow-stricken villages.
If a higher-clearance car or 4x4 is needed for a specific property, this will be mentioned in the Location tab on the property page.
We recommend avoiding very low-slung vehicles and the smallest city cars with low engines, which may struggle on mountain roads. A standard-sized car is often more practical than larger vehicles, especially in narrow-stricken villages.
If a higher-clearance car or 4x4 is needed for a specific property, this will be mentioned in the Location tab on the property page.
Travelling to your holiday villa
Is having a car essential?
Most of the holiday homes we offer are located in rural areas, where having a car is essential or at least highly recommended for getting around comfortably. A vehicle allows you to reach your villa and explore the surroundings, making day-to-day needs like shopping much easier.
There are a few exceptions where public transport, taxis, or walking may be practical options. The Location tab on each property’s page will help you see how close the property is to a town or village, which may give an idea of whether transport alternatives could be available.
If you are unsure about access to a specific property, please feel free to contact our team directly for advice.
There are a few exceptions where public transport, taxis, or walking may be practical options. The Location tab on each property’s page will help you see how close the property is to a town or village, which may give an idea of whether transport alternatives could be available.
If you are unsure about access to a specific property, please feel free to contact our team directly for advice.
What are the roads like in Spain?
Highways are well maintained and consist of 2 to 3 lanes in each direction.
Rural roads are made up of one lane in each direction only. Bear in mind that Spain's geography is generally quite hilly and mountainous so expect these roads to be sinuous and windy.
Some villages may have very narrow and/or steep streets.
Rural roads are made up of one lane in each direction only. Bear in mind that Spain's geography is generally quite hilly and mountainous so expect these roads to be sinuous and windy.
Some villages may have very narrow and/or steep streets.
Do you arrange flights, ferries, car rental or airport transfers?
No — Rustical Travel does not offer travel packages and we do not arrange flights, ferries, airport transfers, or car hire. We specialise exclusively in holiday property rentals, so you will need to organise your travel and transport arrangements separately.
It is usually straightforward to find good options online. To see the nearest airports or ferry ports to your chosen holiday property, check the Location tab on the property page.
It is usually straightforward to find good options online. To see the nearest airports or ferry ports to your chosen holiday property, check the Location tab on the property page.
Do you recommend any car hire companies?
Yes. We suggest Zest Car Rental, an ABTA partner that has been awarded Car Broker of the Year by Which? Magazine for many years.
You can find them here: https://www.zestcarrental.com/click/?adm=2705
You can find them here: https://www.zestcarrental.com/click/?adm=2705
How do I find my villa/cottage?
Once your booking has been paid in full, we will guide you on how the check-in process is arranged for your specific property. This can vary from place to place, and we will let you know what applies in your case.
In many cases, we carry out a preliaison, where we introduce you by email to the property owner or their local representative (not Rustical Travel). From that point on, they will be your main contact for all matters related to arrival and check-in, including how to reach the property and when and where to meet them.
Some properties offer a self check-in (auto check-in) option, while others require you to meet the owner or their representative in person — sometimes at a meeting point rather than directly at the house. Please note that detailed property addresses are not always provided, as in rural areas they can sometimes be inaccurate or misleading when using navigation apps such as Google Maps.
We will also ask you for information about your travel plans, which we pass on to the owner or representative when provided. This helps them coordinate your check-in smoothly. For a stress-free arrival, it’s important to stay in touch with the owner or their representative in the days leading up to your holiday and follow any instructions they provide.
When communicating with them, always include your holiday dates and mention Rustical Travel so they can easily identify your booking.
In many cases, we carry out a preliaison, where we introduce you by email to the property owner or their local representative (not Rustical Travel). From that point on, they will be your main contact for all matters related to arrival and check-in, including how to reach the property and when and where to meet them.
Some properties offer a self check-in (auto check-in) option, while others require you to meet the owner or their representative in person — sometimes at a meeting point rather than directly at the house. Please note that detailed property addresses are not always provided, as in rural areas they can sometimes be inaccurate or misleading when using navigation apps such as Google Maps.
We will also ask you for information about your travel plans, which we pass on to the owner or representative when provided. This helps them coordinate your check-in smoothly. For a stress-free arrival, it’s important to stay in touch with the owner or their representative in the days leading up to your holiday and follow any instructions they provide.
When communicating with them, always include your holiday dates and mention Rustical Travel so they can easily identify your booking.
Does the owner or their representative speak English?
Some property owners or their local representatives (not Rustical Travel) speak English well, others only a little, and a few may not speak it at all.
In practice, guests almost always manage to communicate successfully, and language differences rarely cause problems. If needed, we recommend using a translation app such as Google Translate, which can be very helpful for day-to-day communication.
In practice, guests almost always manage to communicate successfully, and language differences rarely cause problems. If needed, we recommend using a translation app such as Google Translate, which can be very helpful for day-to-day communication.
Does Rustical Travel have local representatives?
No — Rustical Travel does not have local representatives at the holiday properties we feature. Our role is to act as an intermediary between you and the property owner, who is responsible for managing the accommodation and providing on-site assistance.
Each property has an owner or local representative (not Rustical Travel) who will look after you during your stay and be your main point of contact for arrival, check-in, and any practical matters at the property.
Unlike large online platforms, we maintain close and long-standing relationships with the property owners and would normally feel confident that they are committed to providing a good level of service to the guests that booked via our site.
Our team remains available to support you by email or phone throughout your booking and holiday, but we do not have staff based at or near the properties.
Each property has an owner or local representative (not Rustical Travel) who will look after you during your stay and be your main point of contact for arrival, check-in, and any practical matters at the property.
Unlike large online platforms, we maintain close and long-standing relationships with the property owners and would normally feel confident that they are committed to providing a good level of service to the guests that booked via our site.
Our team remains available to support you by email or phone throughout your booking and holiday, but we do not have staff based at or near the properties.
What are the usual check-in/check-out times? Are they flexible?
Check-in times vary depending on the property, but are normally scheduled between 3 pm and 6 pm and no later than 10 pm. The standard check-in time for your chosen property is shown in the Booking Information on the property page and should be taken as the reference time.
Any flexibility around check-in depends entirely on the property owner or their local representative (not Rustical Travel) and factors such as the property’s availability, cleaning schedules, and whether previous guests are departing the same day.
Check-out is typically by 10 am on your departure day unless otherwise agreed locally.
If you expect to arrive outside the published check-in time, please let us know as early as possible. We will pass this information to the owner or representative, who will confirm whether a different time can be accommodated. However, flexibility cannot be guaranteed and must always be arranged directly with them.
Any flexibility around check-in depends entirely on the property owner or their local representative (not Rustical Travel) and factors such as the property’s availability, cleaning schedules, and whether previous guests are departing the same day.
Check-out is typically by 10 am on your departure day unless otherwise agreed locally.
If you expect to arrive outside the published check-in time, please let us know as early as possible. We will pass this information to the owner or representative, who will confirm whether a different time can be accommodated. However, flexibility cannot be guaranteed and must always be arranged directly with them.
Why can't I arrive earlier than the pre-arranged time with the keyholder?
Even if your property offers self check-in (auto check-in), early arrival is not always possible. The property still needs to be properly cleaned and prepared before you can access it, and this naturally takes time.
If your property does not have self-check-in, there are additional reasons why arriving earlier than the agreed-upon time is usually not possible:
Availability of the person meeting you – The property owner or their local representative (not Rustical Travel) will plan their day in advance around the agreed time. They may have other work or family obligations and cannot always be available earlier.
Preparation of the property – Early arrivals put cleaning staff under pressure, which can compromise the standard of preparation and cleanliness.
Professional presentation – In some cases, the same person who prepares the property is also the one who will greet you. They may need time to finish their work, tidy up, and present themselves appropriately before welcoming you.
For these reasons, we ask that you plan your journey to arrive no earlier than the agreed check-in time. However, some owners may allow an earlier check-in if the house is ready, so it’s always worth checking with them closer to your arrival date.
If your property does not have self-check-in, there are additional reasons why arriving earlier than the agreed-upon time is usually not possible:
Availability of the person meeting you – The property owner or their local representative (not Rustical Travel) will plan their day in advance around the agreed time. They may have other work or family obligations and cannot always be available earlier.
Preparation of the property – Early arrivals put cleaning staff under pressure, which can compromise the standard of preparation and cleanliness.
Professional presentation – In some cases, the same person who prepares the property is also the one who will greet you. They may need time to finish their work, tidy up, and present themselves appropriately before welcoming you.
For these reasons, we ask that you plan your journey to arrive no earlier than the agreed check-in time. However, some owners may allow an earlier check-in if the house is ready, so it’s always worth checking with them closer to your arrival date.
Why can’t I arrive later than the latest check-in time?
Check-in is organised with the property owner or their local representative (not Rustical Travel), whose availability is normally limited to reasonable hours. Unlike hotel staff, they are not on duty 24 hours a day, so arrivals after the latest check-in time — usually 10:00 pm — cannot be guaranteed.
Even at properties that offer self-check-in (auto check-in), arriving very late can still present challenges. If any issues arise — such as difficulty finding the property, a technical problem, or trouble accessing the house — assistance may not be available late at night. This includes the alternative emergency number provided by Rustical Travel, as support is not guaranteed outside reasonable arrival times.
For these reasons, we strongly recommend planning your journey to arrive before the latest accepted check-in time (10:00 pm for most properties). Arriving very late, particularly in a rural location you have never visited before, can make finding the property more difficult and may lead to a stressful start to your holiday.
Even at properties that offer self-check-in (auto check-in), arriving very late can still present challenges. If any issues arise — such as difficulty finding the property, a technical problem, or trouble accessing the house — assistance may not be available late at night. This includes the alternative emergency number provided by Rustical Travel, as support is not guaranteed outside reasonable arrival times.
For these reasons, we strongly recommend planning your journey to arrive before the latest accepted check-in time (10:00 pm for most properties). Arriving very late, particularly in a rural location you have never visited before, can make finding the property more difficult and may lead to a stressful start to your holiday.
Why must I check out by the arranged time?
You are normally required to leave the property by the stipulated check-out time so that cleaning and preparation can begin promptly for the next guests. This is especially important when another party is due to arrive on the same day you depart, as cleaning and maintenance staff need sufficient time to prepare the property to the expected standard.
If a later check-out is important to you, please check before you book or speak directly with the property owner or their local representative (not Rustical Travel) during your stay. Any flexibility will depend entirely on their availability and cleaning schedules, and it cannot be guaranteed. When late check-out is possible, an additional cost may sometimes apply.
If a later check-out is important to you, please check before you book or speak directly with the property owner or their local representative (not Rustical Travel) during your stay. Any flexibility will depend entirely on their availability and cleaning schedules, and it cannot be guaranteed. When late check-out is possible, an additional cost may sometimes apply.
While on holiday
Who should I contact if I have a problem at the villa?
If you have any questions or encounter any issues during your stay, your first point of contact should always be the property owner or their local representative (not Rustical Travel). Their contact details will be included in the Essential Check-in Information we send you before your holiday. They are responsible for the property and best placed to resolve practical matters quickly and effectively on site. If your issue is not resolved locally or you are unable to reach the owner or their representative within a reasonable time, please contact Rustical Travel. As intermediaries, we will do our best to assist and support communication between you and the owner, although responsibility for resolving on-site matters ultimately remains with them. It’s essential that you raise any issues during your stay, as this is the only time when the property owner or their representative can address them and offer appropriate assistance. If you wait until after your holiday has ended, it may no longer be possible to resolve the matter or for Rustical Travel to provide the support you might have been entitled to.
How can Rustical Travel help me with a dispute with the owner?
If you encounter any difficulties or have a reasonable complaint during your stay, you should first raise the matter directly with the property owner or their local representative (not Rustical Travel), preferably in writing. They are responsible for the property and in the best position to address issues promptly.
If you are dissatisfied with their response or do not receive one within a reasonable time, please contact Rustical Travel while you are still at the property. As intermediaries, we can review the situation, liaise with the owner on your behalf, and — where possible — help mediate to reach a fair outcome. However, we do not own or manage the properties, and our role is limited to facilitating communication and encouraging resolution rather than imposing solutions.
It’s essential that you notify us during your stay. Sometimes guests assume that “nothing could have been done”, but we can only assess the situation and determine possible actions once we are aware of it.
If you are dissatisfied with their response or do not receive one within a reasonable time, please contact Rustical Travel while you are still at the property. As intermediaries, we can review the situation, liaise with the owner on your behalf, and — where possible — help mediate to reach a fair outcome. However, we do not own or manage the properties, and our role is limited to facilitating communication and encouraging resolution rather than imposing solutions.
It’s essential that you notify us during your stay. Sometimes guests assume that “nothing could have been done”, but we can only assess the situation and determine possible actions once we are aware of it.
Will we get our rubbish collected?
Only a small number of holiday properties offer rubbish collection as an additional service. When this is advertised as part of the rental, it is usually included in the price, unless otherwise specified in the property’s Booking Information.
Otherwise, guests are responsible for taking their rubbish to the nearest communal bins or collection point, as is standard practice in rural Spain. It is also a condition of your booking that you do not leave rubbish at the property on departure. Failure to do so may result in deductions from your security deposit if additional cleaning or disposal is required.
If you are unsure where the nearest rubbish collection point is, please check the house book (if available) or ask the property owner or manager on arrival — they will be happy to show you where it is located.
Otherwise, guests are responsible for taking their rubbish to the nearest communal bins or collection point, as is standard practice in rural Spain. It is also a condition of your booking that you do not leave rubbish at the property on departure. Failure to do so may result in deductions from your security deposit if additional cleaning or disposal is required.
If you are unsure where the nearest rubbish collection point is, please check the house book (if available) or ask the property owner or manager on arrival — they will be happy to show you where it is located.
What should I do with the keys on departure?
Check-out arrangements, including how to return the keys, must be organised locally with the property owner or their local representative (not Rustical Travel). They should inform you of the procedure upon arrival, but if not, please contact them directly to confirm the instructions — and avoid leaving this until the last minute.
Information about key return may also be provided in the property’s house book, if available.
Information about key return may also be provided in the property’s house book, if available.
Post departure
When do I get my security deposit back?
If a security deposit is paid directly to the property owner or their local representative (not Rustical Travel), it is managed locally by them. The return of the deposit and any deductions are arranged and agreed directly between you and the owner/representative.
If the security deposit is to be processed by Rustical Travel on behalf of the owner, please note that no amount is charged or held in advance. Instead, when you confirm your booking, you authorise a potential charge of up to the amount shown on your Booking Confirmation or Statement.
If the property owner makes no claim after your departure, no charge is made, and there will be no transaction record on your card statement. If deductions do apply, the property owner will notify Rustical Travel and request that the charge be processed on their behalf. This charge will not exceed the authorised amount.
Please note that Rustical Travel does not make the decision to deduct any amount — we only process the owner’s request. It is normally the owner or their local representative who will inform you directly if they are making a claim against the deposit.
Deductions may apply in cases such as breakages, loss or damage to the property, exceptional cleaning, or unpaid local charges, where applicable.
If the security deposit is to be processed by Rustical Travel on behalf of the owner, please note that no amount is charged or held in advance. Instead, when you confirm your booking, you authorise a potential charge of up to the amount shown on your Booking Confirmation or Statement.
If the property owner makes no claim after your departure, no charge is made, and there will be no transaction record on your card statement. If deductions do apply, the property owner will notify Rustical Travel and request that the charge be processed on their behalf. This charge will not exceed the authorised amount.
Please note that Rustical Travel does not make the decision to deduct any amount — we only process the owner’s request. It is normally the owner or their local representative who will inform you directly if they are making a claim against the deposit.
Deductions may apply in cases such as breakages, loss or damage to the property, exceptional cleaning, or unpaid local charges, where applicable.
How can I write a review?
If a booking follows its standard course, you will receive an email with a personalised link to our review forms, usually two weeks after your departure. It may also be sent to you ahead of time on request and if needed. We collect reviews and publish them on the property page after moderation.
Do property owners reply to my review?
No — property owners do not reply directly to reviews, and neither does Rustical Travel.
Instead, if we follow up on a review and obtain information that may be useful for future guests, we may add an RT Update alongside the review. An RT Update is a short note from Rustical Travel to share relevant details we’ve confirmed with the owner or from our own inspections, so that future guests have the clearest possible picture.
Instead, if we follow up on a review and obtain information that may be useful for future guests, we may add an RT Update alongside the review. An RT Update is a short note from Rustical Travel to share relevant details we’ve confirmed with the owner or from our own inspections, so that future guests have the clearest possible picture.
How can I make a complaint, since I am dissatisfied with my holiday overall?
If you experience any issues during your stay, it’s essential that you first raise them with the property owner or their local representative (not Rustical Travel) so they have the opportunity to resolve them on site. If the matter is not resolved or you do not receive a timely response, please contact Rustical Travel during your stay so that we can assist and help facilitate communication.
If, despite this, you remain dissatisfied with your holiday after it has ended, you may submit a formal written complaint by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.
. Please include your booking reference and as much detail as possible about your concerns. We will normally acknowledge receipt of your complaint within 24 hours and follow up once we have reviewed the situation and assessed any potential liabilities — whether on the part of the property owner or Rustical Travel.
Please note that our ability to assist or assess any claims is greatly reduced if issues were not reported during your stay, when they might have been resolved. Even if a problem cannot be fixed while you are there, it is still essential to report it at the time so that the property owner — and sometimes Rustical Travel too — have the opportunity to verify the situation and investigate your concerns.
If, despite this, you remain dissatisfied with your holiday after it has ended, you may submit a formal written complaint by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.
. Please include your booking reference and as much detail as possible about your concerns. We will normally acknowledge receipt of your complaint within 24 hours and follow up once we have reviewed the situation and assessed any potential liabilities — whether on the part of the property owner or Rustical Travel.
Please note that our ability to assist or assess any claims is greatly reduced if issues were not reported during your stay, when they might have been resolved. Even if a problem cannot be fixed while you are there, it is still essential to report it at the time so that the property owner — and sometimes Rustical Travel too — have the opportunity to verify the situation and investigate your concerns.
About Rustical Travel
How do you select holiday properties?
We are selective about the properties we list — in fact, we do not accept most of those offered for collaboration.
When a property appears to meet the needs and expectations of Rustical Travel guests, we begin by conducting a thorough initial interview with the owner. There are often several conversations before we decide whether they are genuinely committed to providing a good level of service and willing to enter into agreements that give our clients proper protection.
Properties range from rustic and basic to luxury.
Only once this is established do we arrange a visit and inspection of the property. We assess not only the quality and features of the accommodation but also its surroundings and suitability for holiday use.
The property page on our website is then prepared with information provided by the owner and any additional details we consider important for guests to make an informed decision.
When a property appears to meet the needs and expectations of Rustical Travel guests, we begin by conducting a thorough initial interview with the owner. There are often several conversations before we decide whether they are genuinely committed to providing a good level of service and willing to enter into agreements that give our clients proper protection.
Properties range from rustic and basic to luxury.
Only once this is established do we arrange a visit and inspection of the property. We assess not only the quality and features of the accommodation but also its surroundings and suitability for holiday use.
The property page on our website is then prepared with information provided by the owner and any additional details we consider important for guests to make an informed decision.
How often do you inspect properties?
We personally inspect every property before it is offered on our website.
It isn’t possible to visit before each guest's arrival or every season. However, we return whenever we can — for example, if there have been significant changes to the property or if our team decides a re-inspection is appropriate. Guest feedback is always taken into account, but it doesn’t mean an immediate visit; rather, it helps our Reservations Team propose which properties should be revisited when possible.
It isn’t possible to visit before each guest's arrival or every season. However, we return whenever we can — for example, if there have been significant changes to the property or if our team decides a re-inspection is appropriate. Guest feedback is always taken into account, but it doesn’t mean an immediate visit; rather, it helps our Reservations Team propose which properties should be revisited when possible.
Is Rustical Travel a legally registered travel and tourism agency?
Yes. Rustical Travel is a fully bonded Travel Agency with the Ministry of Tourism (Madrid, Spain) with Registration Nº CICMA2297. The financial security of our agency is guaranteed by the Ministry of Tourism under Spanish law.
Is Rustical Travel a well-established company?
Yes. Rustical Travel has been operating since 2008, and many of our team members bring over 25 years of experience in the travel industry.
We are a well-established agency with senior specialists across our departments, particularly in Reservations, where personalised service and expertise are at the heart of what we do.
We are a well-established agency with senior specialists across our departments, particularly in Reservations, where personalised service and expertise are at the heart of what we do.
Is Rustical Travel a member of ABTA?
Yes, which means UK clients have the benefit of ABTA's assistance and Code of Conduct. Our membership number is Y6086.
What’s the best way to contact Rustical Travel?
Although our FAQs may answer many common questions, we understand how important it is to provide personalised assistance when needed. We recommend contacting us by email, as this is the quickest and most effective method. Emails are monitored daily and answered promptly.
You’ll find more ways to reach us on our Need Help page: https://www.rusticaltravel.com/need-some-help
You’ll find more ways to reach us on our Need Help page: https://www.rusticaltravel.com/need-some-help
Need help?
For guidance and queries, you are invited to contact our knowledgeable team
+ 34 913 013 086
This email address is being protected from spambots. You need JavaScript enabled to view it.